Dispute Resolution Service

  • Written by Getdone
  • Updated on Jan 31, 2019
  • The client and freelancer are encouraged to come to a mutual agreement if refunds or cancellations are necessary. If there are no funds in escrow, client or freelancer can cancel the contract at any time by clicking to close the contract. If funds are held in escrow, refunds and cancellations must be initiated by the client or freelancer by following the steps below.

     

    Cancellation by freelancer:

    If freelancer wants to cancel a contract with funds held in escrow, the freelancer must click to close the contract. When freelancer clicks to close the contract, freelancer and client agree that Getdone Escrow is authorized and irrevocably instructed to immediately release to the client all Escrow funds associated with the contract.

     

    Cancellation by the client: 

    If the client wants to cancel a contract with funds held in escrow, client must click to close the contract.

    - Freelancer must either click to approve or dispute the client’s cancellation within 14 days.

    - If freelancer approves the cancellation, freelancer and client agree that Getdone Escrow is authorized and irrevocably instructed to immediately release to Client all escrow funds associated with the contract.

    - If Freelancer takes no action within 14 days from the date notification of the cancellation is sent to freelancer, freelancer and client agree that Getdone Escrow is authorized and irrevocably instructed to immediately release to client all Escrow funds associated with the contract.
    If freelancer disputes the cancellation, freelancer and client will be offered Getdone Dispute Assistance.

     

    Refunds:

    - Getdone will ask both parties to provide the documentation to prove how much work has been completed. After Getdone has determined how much to refund to the client for the work done by the freelancer, the client may open a new project and hire a new freelancer to complete the work.

    - The client can ask Getdone to assess the freelancer's work if he thinks it’s of low quality. Getdone can decide to refund the client and not pay the freelancer if the work is deemed poor and of low quality.

    - Getdone can decide to partially or fully refund the client if the freelancer is slow and there’s a reasonable fear that the deadline can be missed. Getdone will assist the client in finding a new freelancer that can meet the deadline.

    Read more about our Dispute Resolution Service here