Select How You Withdraw Money

  • Written by Getdone
  • Updated on Jan 24, 2019
  • In order to access your earnings, you'll need to add a payment method and set your tax status. Once that is complete, your available balance will then be disbursed to you automatically according to your chosen payment schedule. You can also withdraw your funds yourself at any time.

     

    Withdraw Your Earnings

    Your earnings will be withdrawn automatically according to your chosen payment schedule. However, you may request to withdraw your available earnings immediately.

    To withdraw your earnings

    1. Go to the Accounts menu > Settings > Profile Settings > Wallet

    2. Click the Withdraw Money button.

    3. Choose the amount to withdraw and click the Withdraw Now button.

    4. Select Payment method.

    Currently, Getdone only allows you to choose the Paypal payment method. 

     

    PayPal

    Confirm your Getdone and PayPal accounts use the same email address (if needed, update in your Contact Info).

     

    To remove a Payment Method

    1. Go to the Accounts menu > Settings > Wallet, find the one you want to remove and click its edit link.
    2. Click Remove (trash icon).

     

    Troubleshooting

    Why can't I access my earnings?

    Pending payment or no available balance.

    Your earnings will show as Pending on your Reports > Payment Details while the client's incoming payment is processed and during the security period.

    You will also see a future date posted in the Date column. That is the date that you can access your earnings. You'll need to wait for your funds to become available to make a withdrawal.

     

    Suspended financial account

    If your account is temporarily limited, your ability to withdraw may be turned off until the issue is resolved.

     

    Why did my payment transfer fail?

    If you haven't already, please check that your PayPal account is fully activated and complete the necessary verification process. You are responsible for making sure that PayPal provides the services you need before you transfer money. In most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours. If it has been more than 24 hours, please contact PayPal. Once you initiate a withdrawal, Getdone sends the money to PayPal and we are unable to retrieve it.

    If you returned a PayPal transaction back to Getdone and it's not showing in your Getdone account, that's because returned funds from PayPal don't automatically get routed to you. To remedy this problem:

    1. Contact our Customer Support team by clicking here.

    2. Please include the Unique Transaction ID number sent to you by PayPal email when you sent your PayPal funds back to your Getdone account.

    We will trace your transaction and credit it back to your account. We can't return the PayPal transaction fee because that fee covers processing expenses.